Enterprise experience, with a practical point of view.
My career began in consulting, developing custom software solutions for fintech, commercial lending, and high-tech organizations.
That work gave me experience across organizations including UBS, Microsoft, Amazon, Salesforce, Apple, Chipotle, LoanDepot, and Extra Space Storage—and taught me how quickly a strong strategy can stall when it does not account for the realities of implementation.
I later joined Microsoft as a technical project manager and product owner in customer support. There, I led a multi-year, global transformation of telephony and support experiences, replacing traditional IVRs with AI agents and agentic workflows across more than 40 business units. The program supported 60+ languages and continuous release cycles across global markets. For a single client, this one transformation delivered more than $10 million in monthly savings.
Today, I advise organizations that need experienced leadership without a one-size-fits-all consulting playbook. My recent work includes process and workflow automation for a civil construction firm working with public agencies, utilities, and unions, as well as AI-enabled customer-support automation for the utilities sector.